Superhive Refund Policy
Customers have 30 days from the date of purchase to request a refund. Refunds cannot be issued after 30 days.
Refunds are available for the following situations:
- Faulty products
- The product does not work as it should, has errors, or is broken in a way that prevents normal use.
- Products that do not match their description
- If a product was misrepresented or does not perform as advertised.
- Accidental purchases
- This applies only to true mistakes, such as adding the wrong version to your cart.
- Bulk orders do not qualify.
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Products that have been downloaded cannot be refunded as “accidental purchases" without the creator's approval.
Partial refunds due to price changes, sales, or discounts are not covered by this policy.
How to Request a Refund
The process depends on your situation:
If you have a technical issue (faulty or misrepresented product)
- Before contacting support, please review the product's documentation and FAQs.
- Contact the creator via the Product Page and allow 72 hours for a response. Creators are required to provide support and may be able to resolve the issue directly.
Not sure how to reach the creator? See [How to Get Product Support].
If the technical issue remains unresolved after contacting the creator, reach out to [email protected] with:
- Product name
- Order number
- Transaction number (if available)
- A description of the issue and the steps you've already taken
Superhive will review the case and, if the product is confirmed to be faulty or misrepresented, a refund will be issued.
If you made an accidental purchase and have not downloaded the product
Contact [email protected] directly with your order details. You do not need to contact the creator first.
If you made an accidental purchase and have already downloaded the product
Because the product has already been downloaded, refunds require the creator's approval. Please contact the creator via the Product Page to explain the situation. If the creator approves, reach out to [email protected] and let us know the refund was approved. We will review the inbox communication and will then process the refund.