Product Refunds
Superhive offers a 30-day refund period for purchases that do not meet expectations due to a product issue, misrepresentation, or a qualifying accidental purchase.
Covered by the Refund Policy
- Faulty products
- Products that do not perform as advertised
- Accidental purchases (excluding downloaded items and bulk orders)
Not Covered by the Refund Policy
- Price-change refunds
- Sale-difference refunds
- Lack of user ability or knowledge
- Downloaded accidental purchases
- Bulk accidental purchases
You can go ahead and offer a refund as an exception to policy if you choose to do so. The purchase still must have been made within the last 30 days.
Before a Refund Is Issued
Customers must:
Customers must:
- Review your documentation/FAQs.
- Contact you directly through the Product Page for support.
- If the issue continues after support attempts, the Customer may contact Superhive. To initiate the refund, you may also escalate the related inbox conversation to an Admin. Please note in the conversation the product(s) to be refunded.
Refund Review
If a customer has contacted you for support and the product still does not work for them, or if they believe you misrepresented the product in its description, they can contact us by email. We will investigate the product. If the product is found to be faulty or does not work as described, the customer's purchase will be fixed or a refund will be offered, so long as the purchase was made no more than 30 days before the refund request.
If a customer has contacted you for support and the product still does not work for them, or if they believe you misrepresented the product in its description, they can contact us by email. We will investigate the product. If the product is found to be faulty or does not work as described, the customer's purchase will be fixed or a refund will be offered, so long as the purchase was made no more than 30 days before the refund request.
Revenue Impact
Refunds appear in your reports as Revoked earnings.
Refunds appear in your reports as Revoked earnings.
Check out Product Refund FAQs (written for customers) to learn more about the ins and outs of our refund policy.